Honestly, I agree 100% with this. I used to have quite a bit more compassion for homeless people until I witnessed a woman throw an absolute fit because a customer ONLY bought her a cup of coffee (on the coldest morning of the year). She wanted something else instead.
Our customers think we’re being mean and cruel when we ask them not to purchase things for the homeless people who crowd our store, but unfortunately, they don’t realize the shitstorm they cause for us when they do what they think is a charitable act. It promotes panhandling and begging which can drive away customers, and requires us to have to threaten to (and sometimes actually do) call the police, which can quickly become a bit of a PR disaster. And the fact that I’ve come to think of it in this manner truly bugs me.
There are some things that I truly resent about being a barista… and how cold it has made me toward other people is definitely one of them.
The lack of empathy for many of the “homeless” beggars is common at my old store. It’s hard when you see people who won’t tip you for making their insane drink go hand a guy a $20 when you’ve seen that same beggar stand up from his wheel chair or go into his apartment.
I won’t ever feel bad for telling them no. I’ve seen too much in my 6 years at sbux.